Question 1

How accurate is Chronicle's voice transcription?

Accepted Answer

Chronicle uses OpenAI Whisper for voice transcription — one of the most accurate speech recognition models available. Whisper achieves near human-level accuracy for English and performs well across 50+ languages. Accuracy may vary based on audio quality, background noise, and speaking clarity.

Question 2

Do I need an internet connection to use Chronicle?

Accepted Answer

Chronicle works offline for recording, reviewing and searching previous notes. However, an internet connection is required for initial transcription, tagging, asking questions, and syncing across devices.

Question 3

Is my data private and secure?

Accepted Answer

We understand that your voice memories can be personal — and we take that responsibility seriously. Your data is encrypted in transit and at rest (AES-256) and stored in secure European data centers. Like all cloud services (including Google Drive, Dropbox, and iCloud), a small number of authorized engineers can technically access infrastructure to keep the service running. We have strict internal access controls, audit logs, and confidentiality agreements in place to ensure your memories are never read, shared, or used for anything other than operating the service. We never sell your data, and we never will.

Question 4

Why is my data stored on the cloud?

Accepted Answer

Your data is stored on the cloud so that we can provide seamless syncing across your multiple devices, enable cloud backup for data safety (in case your device is lost or stolen) and to be able to transcribe your new voice memories to text and power the Ask funcionality. Current consumer devices are not yet powerful enough to run the AI algorithms required to understand and process your data locally. We ensure all data is stored encrypted and handled with the utmost care to protect your privacy.

Question 5

Can I export my data to other formats?

Accepted Answer

Yes! You can export your data using the "Export Data" feature in the Chronicle app under Settings. Your data will be provided in an open Markdown format so you can always keep your memories even if you decide to stop using our services.

Question 6

Which languages does Chronicle support?

Accepted Answer

We support over 50 languages, encompassing more than 97% of global speakers. Those include: Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.

Question 7

How much does Chronicle cost?

Accepted Answer

Chronicle requires a subscription to access all features. We offer monthly and annual subscription plans through the Apple App Store and Google Play Store. Pricing varies by region, but typically ranges from $4.99/month to $39.99/year for the US. You can start with a free trial to explore all features.

Question 8

Do you offer a free trial?

Accepted Answer

Yes! New users get access to a free trial period when they first sign up. During the trial, you can explore all features without any limitations. The trial duration may vary based on your region and current promotions.

Question 9

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time through your Apple App Store or Google Play Store account settings. Your subscription will remain active until the end of your current billing period. For step-by-step instructions, contact our support team.

Question 10

What is your refund policy?

Accepted Answer

We offer a no-questions-asked 30-day refund policy from the date of purchase. To request a refund, contact us at support@chronicle.chat within 30 days of your purchase. Refunds can also be requested directly through the Apple App Store or Google Play Store.

Question 11

I have a subscription but the app says I don't. How do I fix this?

Accepted Answer

If you have an active subscription but the app isn't recognizing it, try restoring your purchases: Open the Chronicle app, go to Settings, and tap "Restore Purchases". This will sync your subscription status with our servers. If the issue persists after restoring, try restarting the app. For ongoing problems, contact our support team at support@chronicle.chat.

Question 12

Can I use Chronicle on multiple devices?

Accepted Answer

Yes! Your Chronicle data automatically syncs across all your devices when you're signed in with the same account. You can seamlessly switch between your phone, tablet, and other devices while keeping all your memories synchronized.

Question 13

What audio quality should I use for best transcription?

Accepted Answer

For optimal transcription accuracy, record in a quiet environment, speak clearly at a normal pace, and hold your device close to your mouth (about 6-12 inches away). Avoid background noise like music, TV, or conversations when possible.

Question 14

Is there a limit on how long a single recording can be?

Accepted Answer

Each voice note can be up to 5 minutes long. When you reach the limit, Chronicle automatically saves what you’ve recorded so far — you can immediately start a new note if you have more to capture. There’s no limit on how many notes you can record.

Question 15

Can I edit my transcribed memories?

Accepted Answer

Absolutely! After transcription, you can edit any part of your memory text. Simply double tap on the text you want to change or press Edit, make your edits, and save. Your changes will be reflected in your memories and tags and summary will be updated accordingly.

Question 16

What AI-powered features does Chronicle offer?

Accepted Answer

Chronicle uses AI to transcribe your voice recordings, generate intelligent summaries, extract key themes and topics. You can also ask questions about your memories and get instant answers synthesized from all your entries.

Question 17

Are there any storage limits?

Accepted Answer

Chronicle provides generous storage for your memories. There are currently no enforced limits, but the team continuously monitors the service for any abuse where users may not be using the app for its intended purpose.

Question 18

How do I delete my account and data?

Accepted Answer

You can delete your account and all associated data by going to Settings > Delete Account in the Chronicle app, or by contacting our support team. This action is permanent and cannot be undone. All your memories, recordings, and account information will be permanently deleted.

Question 19

What should I do if I encounter technical issues?

Accepted Answer

If you experience any technical problems, try restarting the app first. If issues persist, check for app updates in your app store. For ongoing problems, contact our support team at support@chronicle.chat with details about your device, operating system version, and the specific issue you're experiencing.

Question 20

I forgot my password or lost access to my account. What should I do?

Accepted Answer

Chronicle uses secure authentication through our partner Auth0. If you're having trouble accessing your account, use the "Forgot Password" option on the login screen, or contact our support team for assistance with account recovery.

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